Resources

In the world of customer behaviour change, there’s a lot to know and we want you to succeed in reaching your business goals. This list of resources will guide and support you. Check out the latest information and research from behavioural science, health promotion and change theory as well as recommendations on books to read, videos to watch and articles to consider. Take a look around and subscribe to our newsletter to get updates on new additions to this resource library.

BOOKS

ON THE FRONT FOOT – BY CAROLYN MOUNCE AND NATALIE BOTTROFF

Co-authored by our Director Carolyn Mounce, this book walks you through six simple steps that fast-track return to work. Written specifically for the personal injury industry who must assist others to get back to work after injury. Available through Amazon or contact us for discounts on bulk copies.

VIDEOS

UNDERSTANDING OTHERS: ART OF INFLUENCE IN RETURN TO WORK – CAROLYN MOUNCE FROM FORE

Click here to watch now
This webinar was delivered to people managing personal injury claims. Listen in to hear insights into influencing and understanding others:
Six core needs we all share.
Fastest way to build rapport and connection.


ENGAGE EARLY: ART OF INFLUENCE IN RETURN TO WORK – CAROLYN MOUNCE FROM FORE

Click here to watch now

This webinar was delivered to people managing personal injury claims. Listen in to hear further insights into influencing and understanding others:
Simple steps to understand a person and how this develops greater connection, and
Tips for overcoming objections before they become a barrier.


SECRETS FROM THE SCIENCE OF PERSUASION – DR. ROBERT CIALDINI

Dr. Robert Cialdini, in his groundbreaking book Influence, identified these six universal principles of persuasion that have been scientifically proven. This is a simple overview.

KNOW YOUR PURPOSE – AND THRIVE – DANIEL PINK

Daniel Pink, the author of Drive, looks at the secrets to high performance and satisfaction – a need to direct our own lives, to learn and create new things, and to do better by ourselves and our world. A must for leaders and those who want to get more from life.

FIVE WAYS TO LISTEN BETTER (TEDTALK) – JULIAN TREASURE

In our louder and louder world, says sound expert Julian Treasure, “We are losing our listening.” In this short, fascinating talk, Treasure shares five ways to re-tune your ears for conscious listening — to other people and the world around you.

HOW GREAT LEADERS INSPIRE ACTION (TED TALK) – Simon Sinek

Simon Sinek, author of Start With Why?, has a simple but powerful model for inspirational leadership all starting with a golden circle and the question “Why?” His examples include Apple, Martin Luther King, and the Wright brothers.